At Strong Roots, we believe that freezing food is the most effective means of combatting food waste, as it simultaneously increases the product's lifespan and preserves the ingredients' quality. Our high-quality raw ingredients are harvested at peak ripeness. We immediately shock freeze everything, which preserves the cell structure, taste, texture, and nutritional benefits. This makes our food much fresher than produce found in the supermarket, which often lies around for days. This also enables a long shelf life of our products and allows you to enjoy the maximum benefits of our delicious products while simultaneously allowing you to save time on cooking during busy days.

Yes! Strong Roots do not use any animal products in our meals,and they are certified as 100% vegan by the Vegan Society themselves.

You should store your meals in the freezer (-18˚C / 0˚F), from as soon as they arrive until you are ready to enjoy them. 

The “Best Before End” date is printed on the front of each individual pack and will let you the time frame in which you can enjoy the dish at its absolute best.  

All cooking instructions are for microwaves only. 

The ingredients list and allergy information (highlighted in bold) can be found both on our website and on the back of our packs. If you have any further questions, however, please get in touch with a member of our team at feedme@strongroots.com and we’d be happy to help!

Yes,you can! Our delicious meals for one have all been designed to be heated straight from the freezer. 

Our meals should only be stored in the freezer, as this keeps them at their best quality until consumed.

Usually it takes 4-7 minutes in your microwave to get our meals ready.

Note, that all cooking appliances vary therefore, we recommend basing cooking times on your microwave’s wattage. Please see individual meals for the cooking instructions.

Each meal has been created to be the ideal serving for one.

While we do not currently offer specifically low sodium meals we monitor our nutritional levels really closely in order to ensure that our meals are both delicious and good for you.

Most of our meals do not contain any ingredients that include gluten. However, as our meals are NOT certified gluten free we cannot guarantee that there is no risk of cross contamination. 

We offer payment by credit card (Visa, Mastercard, American Express, Diners Club), Shop Pay, Google Pay, Apple Pay, and Meta Pay.

Due to the perishable nature of our products, returns are sadly not possible; we do, however, offer a 100% Yummy Guarantee*. This guarantee means that you receive a 100% money-back guarantee if you don't love your order. 

If our products miss the mark for your taste buds, email us with your feedback on taste and texture within 5 days of receiving your order and we'll refund your order. 

*Yummy Guarantee full Terms & Conditions

- This guarantee can only be used once per customer 

- It can only be used by first-time customers 

- The Yummy Guarantee cannot be applied to replacement shipments 

- We reserve the right to refuse a refund if we think that the conditions necessary to qualify for the guarantee have been compromised.  

The Yummy Guarantee only applies to matters of taste, for any other issues please see elsewhere in our FAQs. 

You can cancel or change your order within 2 hours of placing it on our website - in order to do that, simply reply to the purchase confirmation email that you've received or email us with your order number at feedme@strongroots.com.

At Strong Roots, we believe that freezing food is the most effective means of combatting food waste, as it simultaneously increases the product's lifespan and preserves the ingredients' quality. Our high-quality raw ingredients are harvested at peak ripeness. We immediately shock freeze everything, which preserves the cell structure, taste, texture, and nutritional benefits. This makes our food much fresher than produce found in the supermarket, which often lies around for days. This also enables a long shelf life of our products and allows you to enjoy the maximum benefits of our delicious products while simultaneously allowing you to save time on cooking during busy days.

Yes, we are! As a plant-based frozen-food brand, we pride ourselves on our strong track record of balancing people, purpose and the planet with profit. Not only is this fundamental to the long-term success of our business but it is also reflects the core of our ethos as a business. 

We are constantly exploring new and creative ways to reduce our carbon footprint, tackle food waste and improve packaging.

This year we will be assessing all of our products for their environmental impact, and identifying the areas in our supply chain where we can improve things. We're also looking at our offices in Dublin, London and New York and making simple changes that add up to a positive impact, and get us all thinking about our actions! Watch this space for positive developments in this regard, as we will definitely be sharing our news.

We use a responsible sourcing platform to ensure that we can stand over our supply chain - making sure that those we work with are treated and compensated fairly, and that our suppliers are conscientious about their own impact on the environment.

We source the highest quality vegetables most of which are from Europe, which are all non-GMO by EU regulation and have stricter quality controls than other parts of the world. But our food is not 100% organic. Why? For the scale of production and in order to be able to serve all our customers, organic vegetables aren't viable for us to use at the moment.

We are currently only delivering in New York Metro Area, however, we are expanding our distribution all the time, so please do pop us an email if there’s an area where you would particularly like to see us. 

Strong Roots shipping is always free.

Strong Roots does not currently ship to Post Box Offices.

In most cases, you don not need to be home in order for your box to be delivered. Carriers can leave the package without a signature. Please note, that we are unable to provide refunds or replacement orders for packages that are left out and unattended after delivery, and therefore spoil, for any reason.

We will send you a shipment notification with your tracking number when your order ships.

Currently, we only ship products in New York Metro Area. If we don't currently deliver to your region, you won't be able to place an order. But do not worry! We are working tirelessly to expand our delivery region and we'll be in touch once we can ship to you!

Our products are packed with enough dry ice to be able to keep your meals frozen for a few hours after delivery without you being present. Due to the perishable nature of our products, we suggest that once your meals are delivered they should be immediately transferred to your freezer. Please note, that we are unable to provide refunds or replacement orders for packages that are left out and unattended after delivery, and therefore spoil, for any reason.

Our meals are frozen immediately after cooking in order to ensure maximum freshness. They are then packed with dry ice in a compostable, insulated liner to ensure that they arrive frozen. It is very important that you put the meals into your freezer as soon as possible in order to ensure that their quality and freshness are maintained. 

We do not provide recycling instructions on our products, as they vary depending on the state in which you reside. The best way to find out how to recycle your packaging is to check your local recycling capabilities. Most of the curbside recycling providers can recycle the plastic parts of our packaging. If the provider or recycling center cannot take it, it is advised to avoid putting the plastic in the recycling bin. 

The cardboard delivery box and the cardboard products boxes are 100% recyclable. 

The insulated liner is made from US-grown corn and is certified compostable in your backyard and can even be dissolved in a sink for safe and easy disposal. Just submerge the foam panels in the water and watch them disappear before your eyes. What else can you do with it? When growing your flowers or garden, add pieces of the foam panels to a bucket when watering, it’s great, natural plant food.  

To get rid of the dry ice, all you need to do is place it in a well-ventilated area at room temperature and it will evaporate overnight. Be careful though – dry ice is extremely cold. Make sure to wear gloves and do not remove the dry ice from its original container. It is very important that you never dispose of dry ice in a trash can, chemical waste container or other garbage/waste can.  

The film is non-recyclable.  We’re currently working on finding a sustainable solution to address this issue.  

To get rid of the dry ice, all you need to do is place it in a well-ventilated area at room temperature and it will evaporate overnight. Be careful though – dry ice is extremely cold. Make sure to wear gloves and do not remove the dry ice from its original container. It is very important that you never dispose of dry ice in a trash can, chemical waste container or other garbage/waste can.

Your food will be packaged with the utmost care. Our goal is for every customer to receive their food in excellent condition, just as it is when it leaves Strong Roots. We keep your food frozen during transit using dry ice and packaging that we have designed specifically to maintain the temperature of your order during transit time. On top of that, we use fast 1- or 2- day shipping in order for the food to stay fresh until it arrives safely in your freezer.

We are very sorry for this inconvenience, this is not up to our standards! Please send us an email at feedme@strongroots.com within 24 hours after the delivery and we will do our best to fix this for you. Remember to include the batch number which can be found at the back of the product, your order number, and pictures of the damaged products.  

Please note that we're unable to provide compensation of any kind for issues brought to our attention more than 24 hours after delivery. We're also unable to provide compensation of any kind in situations where we do not receive a response within 24 hours of our request for additional information. 

We are very sorry for this inconvenience, this isn't up to our standards! Please send us an email at feedme@strongroots.com within 24 hours after the delivery and we will do our best to fix this for you. Remember to include the batch number which can be found at the back of the product, your order number, and pictures of the defrosted products.  

Please note that we're unable to provide compensation of any kind for issues brought to our attention more than 24 hours after delivery. We're also unable to provide compensation of any kind in situations where we do not receive a response within 24 hours of our request for additional information. 

We are very sorry for this inconvenience, this isn't up to our standards! Please send us an email at feedme@strongroots.com and we will do our best to fix this for you. Remember to include the batch number which can be found at the back of the product, your order number, foreign object description, and pictures.

To make sure your food stays frozen while in transit, each box is packed with plenty of dry ice. Our boxes are designed to sustain a 1-2 day journey. Due to the perishable nature of our products, once your meals are delivered they should be immediately transferred to your freezer. 

No, dry ice is very cold (-109,3*F) and can be dangerous if not handled correctly. We include specific instructions to provide for safe handling and disposal of any dry ice that may remain in your cooler upon arrival. Please do not handle dry ice with bare hands! Keep the dry ice at room temperature and it will evaporate overnight (usually 24 hours after the delivery).  Be sure to keep the dry ice out of reach of children and animals. Additionally, do not place it on any tiled or solid surfaces (like in a sink), as it can cause severe damage. 

Once the ice has dissolved, you can recycle the box and insulated bag. 

We currently don’t have pick-up locations.